How to create an Azure support request - Azure supportability (2023)

FAQs

How do I raise my support request in Azure? ›

To submit a support ticket from the Azure portal, click your account name, and then click Contact Microsoft Support. To submit a support ticket from the Azure Account Center, select a subscription, and then click Contact Microsoft Support.

Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. If you're in the admin center, select Support > New service request. If you're an admin on the account, call (800) 865-9408 (toll-free, US only).

You can create and manage requests in the Azure portal, which is covered in this article. You can also create and manage requests programmatically, using the Azure support ticket REST API, or by using Azure CLI. The Azure portal URL is specific to the Azure cloud where your organization is deployed.

View the details and status of support requests by going to Help + support > All support requests in the Azure portal. On this page, you can search, filter, and sort support requests. Select a support request to view details, including its severity and any messages associated with the request.

We guarantee that Azure Firewall will be available at least 99.95% of the time, when deployed within a single Availability Zone. We guarantee that Azure Firewall will be available at least 99.99% of the time, when deployed within two or more Availability Zones in the same Azure region.

From the Developer Portal home page, click Support. Click Raise a support ticket. Click Post new support ticket. Enter a name and body into the relevant fields, then click Save.

To review, manage, or update Microsoft Support requests, click on “Manage all support request” in the blue banner. Expand a Support request to see the details of a support request.

A support request form is a form used to gather details of a customer's problem, request, or question. Use a free online support request form to help you help your customers!

A support request is a query from a customer or a visitor of your website asking a question relevant to your business, product or service. Support request usually consists of a subject and body, sometimes additional categorization can be present.

There are 4 basic methods, which are also referred to as CRUD operations: POST: Create a resource. GET: Read information from a resource.

What are the Azure support options? ›

Microsoft Azure offers multiple support plan options, from Basic support if you are just starting with your digital transformation strategy, to Professional level support to fit larger companies who are relying on the cloud to operate critical business applications and solutions.

Click Access Control (IAM), click + Add and then Add role assignment. On the Role tab, search for Support Request Contributor (Custom). Note: if your custom role is not visible, it can take up to 10 minutes for the custom role to appear after creation. Select the Role and click Next.

Basic: Available to all Microsoft Azure accounts, this is the only free plan and does not have any active support from Azure, the user has access to community forums, self-help documentation, etc, and can raise as many support tickets as required.

Azure Subscription -- Issues creating a Support Ticket

To get permission, ask your subscription administrator or owner to assign you 'Support Request Contributor' role for the selected subscription. Learn more about role assignments in the portal.

The secret to achieving the next “9” for 99.99% is cluster technology. Often referred to as high availability solutions, clusters are essentially two or more physical servers connected in a single network. If one server fails, application support resumes on a second server.

SLA offered by availability zones

With availability zones, Azure offers industry best 99.99% VM uptime SLA. The full Azure SLA explains the guaranteed availability of Azure as a whole.

Customer-based Prioritization

Prioritizing support tickets based on free, paid, and VIP customers. The first preference is always the VIP customer, then the paid customers, and then the free customers. Prioritization based on the customer type can sometimes enable the ticket to moved further on an urgent basis.

When should you escalate a support ticket? ›

When should you escalate a ticket? Support tickets should be escalated when an issue can't be resolved through self-service or a ground-level agent. It's a necessary process but one that shouldn't be taken lightly, considering how much customers value fast resolution times.

Looking back on the forum with a couple of other users who faced the exact same problem as you, it looks like at around the 7 - 9 day mark is where things were resolved.

to agree with and give encouragement to someone or something because you want him, her, or it to succeed: My father supported the Democratic Party all his life. The majority of people in the town strongly support the plans to build a new school.

An HTTP request is made out of three components: request line, headers and message body.

The two most common HTTP methods are: GET and POST.

What are the two types of requests? ›

The most common types of request methods are GET and POST but there are many others, including HEAD, PUT, DELETE, CONNECT, and OPTIONS. GET and POST are widely supported while support for other methods is sometimes limited but expanding.

The most common are: GET, POST, PUT, and DELETE, but there are several others. There is no limit to the number of methods that can be defined and this allows for future methods to be specified without breaking existing infrastructure.

Insight Into Microsoft Azure Support Plans

Microsoft offers five support plans: basic, developer, standard, professional direct, and premier, all of which can give you technical support.

Azure Support Engineer (AZ 104 level skill set) will collaborate with account teams to scope requirements, design and architect solutions, and act as the local lead for delivery of Cloud projects leveraging global, regional, and local delivery resources.

In which Azure support plans can you open a new support request? You can submit support request tickets in the following plans: Premier, Professional Direct, Standard, Developer, and Basic.

For "Support Request Contributor" Role, it could be assigned to anyone who is in your tenant. This role is assigned on Azure subscription level and once someone is assigned this role, this user could see all request tickets of that Azure subscription.

The owner of the group can approve or deny membership requests, and can delegate control of group membership.

Which of the following Azure support plans provide phone 24/7 access for technical support queries? Professional Direct provides 24/7 access to technical support via phone and email. The Developer support plan only provides access to technical support via email in business hours.

What are the three main components of Azure platform? ›

It has three major components: Compute, Storage and the Fabric Controller. As depicted in Figure 3.16, Windows Azure runs on a large number of machines, all maintained in Microsoft data centers. The hosting environment of Azure is called the Fabric Controller.

So when it comes to providing positive service, be quick! It's not possible to solve every problem immediately, but customers don't expect that from you. What they do expect is that you give them some kind of response quickly. For example, you can inform them that you received the request and are now working on it.

Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. If you're in the admin center, select Support > New service request.

Sign in to the Azure portal with one of the roles listed in the prerequisites section. Select Azure Active Directory, and then select Enterprise applications. Select the application to which you want to grant tenant-wide admin consent, and then select Permissions.

Click Access Control (IAM), click + Add and then Add role assignment. On the Role tab, search for Support Request Contributor (Custom). Note: if your custom role is not visible, it can take up to 10 minutes for the custom role to appear after creation. Select the Role and click Next.

You may find support contact phones at https://support.microsoft.com/en-us/help/405170... if you'll find someone's post helpful, mark it as an answer and rate it please. This will help other users to find answers to their similar questions.

Visit the Microsoft Community website. Go to answers.microsoft.com in a web browser. Click "Ask a Question" towards the top-right of the page.

What are the three types of role based access controls in Microsoft Azure? ›

Search for and select Azure Active Directory. Select Enterprise applications. Under Manage, select User settings. Under Admin consent requests, select Yes for Users can request admin consent to apps they are unable to consent to .

Basic: Available to all Microsoft Azure accounts, this is the only free plan and does not have any active support from Azure, the user has access to community forums, self-help documentation, etc, and can raise as many support tickets as required.